What are account health settings?

What are account health settings?

You use account health settings to control Dashboard sensitivity.

If you want to see more cases where your customers may not be getting the answers they need, set the threshold lower.

To change account health settings, go to Admin Center > KB Setup > Account health.

The following settings are available:

Name Description Default value
Health Threshold (%) Enables you to set the barrier between red and blue on the Dashboard. 0,5 which means that if 50% of the responses are negative, the voice or cluster will be red on the Dashboard. Similarly, if 50% of the responses are positive, the voice or cluster is blue on the Dashboard.
Minimum interactions with feedback Defined the number of interactions that are required before the voice or cluster is deemed red or blue. 2