How can I report that I found personal data?

Genesys DX

How can I report that I found personal data?

Digital DX AI has a built-in mechanism to replace personal data with asterisks in user searches, but sometimes you may still find personal data in Search Optimizer, on the Dashboard or in Reporting.

In the AI Console, users with view permission for Analytics have the option to mark user queries that contain personal data so that they can be removed. You have modify permission for Analytics? Follow these steps to obscure and remove the data.

Go to Analytics > Reports.
Run a report that contains the Query field.
Find the query that contains sensitive data and choose (Personal Informaition in Query).

The icon turns red and the value of the Holds PII column changes to True for the query.

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