By integrating Zendesk and BoldChat, your organization will be able to create Zendesk tickets from active or inactive chats directly from the BoldChat client.
Zendesk integration features:
- Create Zendesk tickets from active or inactive chats directly from the BoldChat client
- Link chats directly to Zendesk tickets within the BoldChat client
- Search by Ticket Number, Visitor Name, Email Address
- Look up customer information automatically via pre-chat forms or by manual search
- Edit Zendesk tickets within the BoldChat client
- Write information to Zendesk by editing tickets within the BoldChat client and automatically linking chats with tickets/customer records
- Setup multiple integration instances when each department in your organization requires a unique Zendesk account
- Filter by Folder, Department, User Category, User Status, Custom Fields
Note: The Zendesk API is rate limited, but you should expect to be able to make at least 200 requests per minute. See the
Zendesk documentation for details and practices for avoiding rate limiting.