How to search for an email

Note: An Enterprise subscription is required.
  1. On the left pane of the desktop Operator Client, open the Email folder.

    Result: The left pane is updated with Email folders. The upper-right area displays a list of email threads for the selected email folder.

  2. In the upper-right corner, above the list of email threads, click the Search icon (binoculars).

    Result: The Search Emails window is shown.

  3. Enter the keyword to search for and any extra criteria.
  4. Click Go.

    Result: A list of matching results is displayed on the left.

  5. Select a result on the left for the full details to be displayed on the right.

    Result: The displayed email can now be answered or managed as usual.