Note: An Enterprise subscription is required.
- On the left pane of the desktop Operator Client, open the Email folder.
Result: The left pane is updated with Email folders. The upper-right area displays a list of email threads for the selected email folder.
- In the upper-right corner, above the list of email threads, click the Search icon (binoculars).
Result: The Search Emails window is shown.
- Enter the keyword to search for and any extra criteria.
- Click Go.
Result: A list of matching results is displayed on the left.
- Select a result on the left for the full details to be displayed on the right.
Result: The displayed email can now be answered or managed as usual.