How to search for an email

Genesys DX

How to search for an email

Note: An Enterprise subscription is required.

On the left pane of the desktop Operator Client, open the Email folder.
Result: The left pane is updated with Email folders. The upper-right area displays a list of email threads for the selected email folder.
In the upper-right corner, above the list of email threads, click the Search icon (binoculars).
Result: The Search Emails window is shown.
Enter the keyword to search for and any extra criteria.
Click Go.
Result: A list of matching results is displayed on the left.
Select a result on the left for the full details to be displayed on the right.
Result: The displayed email can now be answered or managed as usual.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.