Enterprise subscribers can use the desktop Operator Client Dashboard to view a summary of account activity and track chats, website visits, emails, and more.
To access the operator client Dashboard:
In any chart or report, click an item to view details.
A dashboard report is a summary of specific data about activity in your account in a chosen area. Reports are shown in rows and columns.
To see a graphical representation of account activity, add charts to the operator client Dashboard.
You can add or remove columns from any dashboard report.
Members of a Permission Group with the following account permissions can use this feature: Grid View Column Chooser
Dashboard notices are a type of alert that gets triggered when the specified criteria are met. Default notices are provided for each service area, or you can add your own.