How to get post-chat survey feedback data
You can use the reporting API to get the customer responses collected with post-chat surveys.
To get the feedback customers provided to the post-chat survey, use the following configuration:
Change the parts of the configuration that are highlighted in bold. If you have set up the custom entity and the article title as it is in the example in this article, then you don't need to modify anything else in the API configuration below. If you added or modified questions, make sure to update the underlined parts of this API configuration.
http://AccountName.nanorep.co/api/report/v1/get?account=AccountName&apikey=4464f171-dfb9-461c-9ae2&days=7&fields=source.kb_name,source.time.date,content.articleTitle,content.entities.survey:NPS,content.entities.survey:Comment&content.articleTitle=post-chat survey&source.kb_name=English&format=CSV
The resulting report will look like this: