How to change agent status
How to change agent status
You can set yourself as available, away, or any other custom status for chats and emails independently.
- Sign in to agent.bold360.com.
Result: The Bold360 Agent Workspace is displayed. - At the bottom left of the workspace, click the Chats, Emails, or Messages icon and select a status.
When you have Omni-queue enabled, click the 
icon to become available on all channels included in Omni-queue. These channels are listed above your availability options:
