Automatically log out, disable, or delete agents

Genesys DX

Automatically log out, disable, or delete agents

In the Web Admin Center, go to General > Login Controls.

Under Agent Control, choose your settings:

Option	Description
Idle agents	Any inactive agent is logged out from the Agent Workspace after the defined number of minutes. Agents are active in the Agent Workspace when they press a key, or move or click the mouse. Note: Idle agents are not logged out during Remote Control.
Inactive agents	Any agent who does not log in to their account for the defined number of days is prevented from logging in to Digital DX.
Disabled agents	Any agent who has been disabled (according to the Inactive agents setting) is deleted after the defined number of days.

Save your changes.

Changes are applied to your entire account.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.