Login control settings allow you to manage agents who are away or inactive.
Option | Description |
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Idle agents | Any inactive agent is logged out from the Agent Workspace after the defined number of minutes. Agents are active in the Agent Workspace when they press a key, or move or click the mouse.
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Inactive agents | Any agent who does not log in to their account for the defined number of days is prevented from logging in to Digital DX. |
Disabled agents | Any agent who has been disabled (according to the Inactive agents setting) is deleted after the defined number of days. |