How to turn on/off notifications for incoming chats, emails
How to turn on/off notifications for incoming chats, emails
You can set the Agent Workspace to either play a sound or not when you receive a chat or email.
- Sign in to the Agent Workspace.
Result: The Agent Workspace is displayed. - At the bottom left of the workspace, click the speaker icon to toggle notifications on and off.
Note: You cannot change the sound volume of notifications.