Connect your Facebook account to Digital DX so you can manage incoming Facebook Messenger conversations.
As with chat functionality, the Facebook Messenger service supports department-based routing, hours of availability, post-chat wrap-up, and canned messages, as well as an auto-respond feature to help you manage incoming requests.
Before you begin:
From the Web Admin Center, go to and make sure that Enable automatic distribution is selected.
What to do next:
After setting up your Facebook Messenger account in Digital DX, sign in to Facebook, and verify the following: