Invite customers to chat after a short delay (Instant Chat Invite)

Genesys DX

Invite customers to chat after a short delay (Instant Chat Invite)

You can set Digital DX to automatically invite customers to chat after they are on your site for a set amount of time. This does not involve rule sets, so it is relatively quick and easy to configure.

In the Web Admin Center, go to Customers > Invitation Settings.
Under Invite customers after a delay, set the number of seconds to wait before automatically inviting the customer.
Under Chat invitation shown after delay, choose the custom chat invitation to show to customers.
Save your changes.

Changes are applied to your site. You do not need to re-generate your HTML snippet.

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