You can send automated messages to customers when your agents are not available.
Option | Description |
---|---|
Email Delivery Time | Set business hours for automatic email replies and select whether these messages should be sent inside or outside business hours. |
Destination Address | You can define an email address as the target of the customer's email. Depending on whether customers send emails to this address, they will receive an automatic reply. |
Email Type | Select the type of emails that you want to reply. |
From Address | If you want to send automatic replies only to certain customers, then you can define a string that the customer's email address should include or exclude. For example, you may not want to send automatic replies to email addresses containing the donotreply string. |
Subject Line | Define the subject of emails that you want to send automatic replies. |