Welcome to the Genesys
DX Support Center

You can customize the default view on your workspace so that when you open a new chat or message, the same panels are displayed.

1. Sign in to agent.bold360.com.

   Result: The Bold360 Agent Workspace is displayed.

2. At the top right of the workspace, select the panels - or "swimlanes" that you want to display.
3. Save your changes.