How to prepare a wrap-up

How to prepare a wrap-up

During a chat that is active or closed (but not ended), you can prepare a wrap-up to communicate useful information about the session.

Note: This feature is only available for Bold360 Plus subscribers and Bold360 AI platform accounts.
  1. To start writing your wrap-up, click My Wrap-up.

  2. When the customer needs you, click Back to chat.