How to join a chat during an internal discussion
During a discussion, the original agent may want the discussion partner to join the chat and help answer the customer's query.
To join a chat, click Join at the bottom of the Discussion panel in your Workspace or at the bottom of the Customer History panel in Monitor View.
When you are done, you can leave the chat by clicking Leave Chat.

Figure 1. Agent view of the discussion

Figure 2. Customer view of the discussion