How to set an agent image for chat and invites

Genesys DX

How to set an agent image for chat and invites

Set a photo or other image to be placed in invitations and chat messages.

Create or edit an agent, as follows:
1. In the Web Admin Center, go to Organization > Agents.
2. On the Agent Management page, select an existing agent or click Create New.
Result: The New/Edit Agent page is displayed.
On the Images and Greetings tab under Invite Image URL, enter the web URL of the image you want to show in invitations.
Under Chat Image URL, enter the web URL of the image you want to show in the chat window.
For secured sites, the URL must contain https.
Save your changes.

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