Troubleshooting Bold360

Genesys DX

Troubleshooting Bold360

A checklist of the most common communication issues when logging in to Bold360.

Connection issues due to proxy settings

You may encounter connection issues if your proxy is not configured properly. Since Bold360 uses the proxy settings of Internet Explorer, try resetting your browser to use default settings:

In Windows 10, go to Windows Settings > Apps. On the Apps & features tab, search for Microsoft Edge. Select it and click Advanced options, then click Reset.
In Windows 8.1 or prior, open Internet Explorer and go to Settings (gear icon) > Internet options. On the Reset Internet Explorer settings pane on the Advanced tab, click Reset.

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