Create reports on your agents' performance over your (additional) messaging apps channel.
For a specified date range, analyze the distribution of the time to answer message conversations and performance within the defined time interval.
For a specified date range, analyze the distribution of the time to answer message assignments and performance within the defined time interval.
For a specified date range, analyze the distribution of the time to close message threads and performance within the defined time interval.
For a specified date range, analyze the distribution of the time to end message assignments and performance within the defined time interval.