Messaging Apps Assignment Status Summary report

Genesys DX

Messaging Apps Assignment Status Summary report

This report provides the status of new Messaging App assignments assigned in the date range specified. It includes details about the number of unanswered and answered messages for open as well as ended assignments.

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All new text chats are accounted for in one of the categories to the right of the New column.

New: New messages created in the date range specified.
Unans/Open: New messages still unanswered and open.
Ans/Open: New messages answered and still open.
Unans/Ended: New messages currently closed and unanswered.
Ans/Ended: New messages currently closed and answered.

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