For a selected period of time, grouped by day, this report returns the highest number of agents who were logged in at once and the time when this peak occurred.
Fastpath:
Reported data:
Date when users logged in.
Maximum number of concurrent logins on a specific date.
Time when most users logged in at once.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
