See the amount of time that your agents spent logged in to and out of Digital DX.
See the amount of time that your agents spent logged in to Digital DX.
For a given date range, this report shows the number of hours and minutes each agent was logged in as either available or Away.
Reported data:
See the time of day associated with both login and logout behavior of agents. The report can be grouped by date or agent and shows the time of day associated with a variety of login/logout behavior. The report shows the client the agent used and what action they took: log in as Available or Away, log out.
Reported data: