Chat Login reports
See the amount of time that your agents spent logged in to and out of Digital DX.
Fastpath: Chat Login Summary report
See the amount of time that your agents spent logged in to Digital DX.
For a given date range, this report shows the number of hours and minutes each agent was logged in as either available or Away.
Reported data:
- Operator
- Name of the agent.
- Chat Available - Total
- The total time the agent spent in available status.
- Chat Available - .NET
- The total time the agent spent in available status in the Desktop Client.
- Chat Available - Web
- The total time the agent spent in available status in Agent Workspace.
- Chat Available - Mobile
- The total time the agent spent in available status in the iPhone app or using the web client on a mobile device.
- Chat Away - Total
- The total time the agent spent in Away status.
- Chat Away - .NET
- The total time the agent spent in Away status in the Desktop Client.
- Chat Away - Web
- The total time the agent spent in Away status in Agent Workspace.
- Chat Away - Mobile
- The total time the agent spent in Away status in the iPhone app or using the web client on a mobile device.
- % Forced
- Percentage of total Away time that was forcibly put in Away status by ACD for not answering an item.
Chat Login Details report
See the time of day associated with both login and logout behavior of agents. The report can be grouped by date or agent and shows the time of day associated with a variety of login/logout behavior. The report shows the client the agent used and what action they took: log in as Available or Away, log out.
Reported data:
- Operator
- Name of the agent.
- Time
- The time of changing the agent's status.
- Client
- The client where the agent's status was changed.
- Action
- The action that was taken to change the agent's status.
