This report provides the status of new messenger assignments assigned in the date range specified.
Fastpath:
It includes details about the number of unanswered and answered messages for open as well as ended assignments.
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New
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New messages created in the date range specified.
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Unans/Open
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New messages still unanswered and open.
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Ans/Open
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New messages answered and still open.
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Unans/Ended
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New messages currently closed and unanswered.
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Ans/Ended
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New messages currently closed and answered.