FB Messenger Assignment Status Summary report
This report provides the status of new messenger assignments assigned in the date range specified.
It includes details about the number of unanswered and answered messages for open as well as ended assignments.
- New
- New messages created in the date range specified.
- Unans/Open
- New messages still unanswered and open.
- Ans/Open
- New messages answered and still open.
- Unans/Ended
- New messages currently closed and unanswered.
- Ans/Ended
- New messages currently closed and answered.