FB Messenger Assignment Status Summary report

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FB Messenger Assignment Status Summary report

This report provides the status of new messenger assignments assigned in the date range specified.

Fastpath: report.boldchat.com > New Report > FB Messenger > FB Messenger Assignment Status Summary

It includes details about the number of unanswered and answered messages for open as well as ended assignments.

New: New messages created in the date range specified.
Unans/Open: New messages still unanswered and open.
Ans/Open: New messages answered and still open.
Unans/Ended: New messages currently closed and unanswered.
Ans/Ended: New messages currently closed and answered.

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