FB Messenger Assignment Status Summary report
FB Messenger Assignment Status Summary report
This report provides the status of new messenger assignments assigned in the date range specified.
Fastpath:
It includes details about the number of unanswered and answered messages for open as well as ended assignments.
- New
- New messages created in the date range specified.
- Unans/Open
- New messages still unanswered and open.
- Ans/Open
- New messages answered and still open.
- Unans/Ended
- New messages currently closed and unanswered.
- Ans/Ended
- New messages currently closed and answered.