This report provides the status of new messenger assignments assigned in the date range specified.

Fastpath: report.boldchat.com > New Report > FB Messenger > FB Messenger Assignment Status Summary

It includes details about the number of unanswered and answered messages for open as well as ended assignments.

New

New messages created in the date range specified.

Unans/Open

New messages still unanswered and open.

Ans/Open

New messages answered and still open.

Unans/Ended

New messages currently closed and unanswered.

Ans/Ended

New messages currently closed and answered.