This reports gives you insight into conversions.
Fastpath:
The report also contains a breakdown of the type of conversion ? same visit (chat and conversion occurred during the same visit), prior visit, via auto-invites or self-serve (without chat). The data can be grouped in a number of different ways including date, day of the week, hour, agent, custom invite.
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Chat+Conv Same Visit
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Conversions that had a chat during the same visit.
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Chat+Conv Prior Visit
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Conversions that had a chat during any prior visit.
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Auto-Invite Chat Conversions
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Conversions resulting from an answered Auto Invite Chat.
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Self-Serve Conversion
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Conversions that occurred without a chat (unassisted).
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Number
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Count of the number of conversions (for the applicable group).
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Value
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Value of the conversions (for the applicable group).
Note: The number and value of Auto-Invite Conversions number and value are a subset of Chat-related conversions (Same Visit and Prior Visit)
Note: When no custom operator filters are selected the chatbot is excluded from report.