Button Availability report

Genesys DX

Button Availability report

Gain insight into changes in chat button status and availability.

When were your chat buttons available? Did they reach queue limits? When? For how long? Were there times when no agents were available? When were your chat buttons outside operational hours?

For a given period, you can view data for specific/all chat buttons in your account, or for specific/all types of status change. Furthermore, when grouped by Website, the report can also take operational hours of a website into account.

Fastpath: report.boldchat.com > New Report > Chat > Button Availability Report

Reported data:

Button: Name of the chat button.
Started: Time when the chat button switched to the given status.
Status: Status of the chat button.
Elapsed Time in Seconds: Time elapsed in seconds when the chat button was in the given status.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.