Analyze how your customers interacted with auto answers.
This report provides details about how many customers interacted with auto answers, read content, rated content and went to chat. Use the "Auto Answers Attempt" filter to break down this data for a particular attempt.
Improve the customer experience by analyzing which canned messages are effective and which ones need improvement. See which canned messages were presented to the customer, which ones were rated, and how well they were rated.
Review what types of questions customers enter into the Auto Answers feature. Analyze this information to update canned message content appropriately to improve the effectiveness of Auto Answers.