Enable Agent Tips and Tricks
We have created videos designed to help agents be more productive and use specific features of the Agent Workspace more efficiently.
- Keyboard Shortcuts & Multiple Work Item View
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Learn how to utilize keyboard shortcuts and access multiple work items to navigate the Agent Workspace more efficiently.
- Agent Web Console Notifications
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Learn how to enable toast notifications, sound notifications, and more so you don't miss a single interaction with the customer.
- Canned Messages & Slash Commands
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Learn how to maximize usage of canned messages, slash commands, and smart responses to speed up response time.
- Text Editor Tips
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Learn how to get the most out of the agent web console text editor with tricks such as dragging and dropping images from websites, adding attachments to live chats, and more.