For better visibility, you can change the text size of messages on your chat panel while in chat with a customer. Use this feature if you find it difficult to read smaller font sizes or views on screen.
- Sign in to agent.bold360.com.
Result: The Bold360 Agent Workspace is displayed.
- Start a chat with a customer.
- At the bottom left of the workspace, hover the mouse over the icon with your initials and select .

The text size panel is displayed at the top of your chat panel.
- Set the new text size.
The new text size is applied to all your conversations as long as the Text size for conversations option is enabled.