How to set text size for conversations in the Agent Workspace

Genesys DX

How to set text size for conversations in the Agent Workspace

For better visibility, you can change the text size of messages on your chat panel while in chat with a customer. Use this feature if you find it difficult to read smaller font sizes or views on screen.

Sign in to agent.bold360.com.
Result: The Bold360 Agent Workspace is displayed.
Start a chat with a customer.
At the bottom left of the workspace, hover the mouse over the icon with your initials and select Accessibility > Text size for conversations.

The text size panel is displayed at the top of your chat panel.
Set the new text size.

The new text size is applied to all your conversations as long as the Text size for conversations option is enabled.

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