SMS Activity Summary report
This report contains details such as the number of texts sent and received, average time to respond, number of answered, ended answered and ended unanswered texts along with average speed to answer and average time to end for answered.
Fastpath:
Report availability: Enterprise
See activity for a specified date range.
- Sent
- Messages sent within the specified date range.
- Received
- Messages received within the specified date range.
- ATTR (HH:MM:SS)
- Average time to respond for sent messages that were in reply to a received message.
- Answered
- Messages that were answered within the specified date range.
- ASA (HH:MM:SS)
- Average Speed to Answer for answered messages.
- Ended Ans
- Messages ended in the specified date range that were answered at some time.
- Ended Unans
- Messages ended that have never been answered
- ATTC (HH:MM:SS)
- Average Time to End for Answered, Ended messages (from Answered to Ended)
