Facebook Messenger Login reports

See the amount of time that your agents spent on handling Facebook messages. Facebook Messenger reports are only available for Digital DX subscribers.

Fastpath: report.boldchat.com > New Report > Login

Trouble logging in to your Facebook account?

See Set up a Facebook Messenger account and How to renew connection to your Facebook account.

FB Messenger Login Summary

See the amount of time that your agents spent logged in Digital DX with regards to handling Facebook Messenger conversations. For a given date range, this report shows the number of hours and minutes each agent was logged in as either Available or Away. A breakdown by Digital DX client application is also included.

Reported data:

Operator: Name of the agent.
FB Messenger Available - Total: The total time the agent spent in available status.
FB Messenger Available - .NET: The total time the agent spent in available status in the Desktop Client.
FB Messenger Available - Web: The total time the agent spent in available status in Agent Workspace.
FB Messenger Available - Mobile: The total time the agent spent in available status in the iPhone app or using the web client on a mobile device.
FB Messenger Away - Total: The total time the agent spent in Away status.
FB Messenger Away - .NET: The total time the agent spent in Away status in the Desktop Client.
FB Messenger Away - Web: The total time the agent spent in Away status in Agent Workspace.
FB Messenger Away - Mobile: The total time the agent spent in Away status in the iPhone app or using the web client on a mobile device.
% Forced: Percentage of total Away time that was forcibly put in Away status by ACD for not answering an item.

FB Messenger Login Details

See the time of day associated with both login and logout behavior of agents with regards to handling Facebook Messenger conversations. The report can be grouped by date or agent and shows the time of day associated with a variety of login/logout behavior. The report shows the client the agent used and what action they took, whether that was logging in as Available or Away, or logging out.

Reported data:

Operator: Name of the agent.
Time: The time of changing the agent's status.
Client: The client where the agent's status was changed.
Action: The action that was taken to change the agent's status.