What is the Escalation Reduction chart?
- Escalation Reduction Rate
- Questions that were not escalated to representatives.
- Answered Rate
- Questions that received an answer and were not escalated.
- Escalation Rate
- Questions that were asked and escalated to representatives.
To view the Escalation Reduction chart:
- Log into your Bold360 AI account.
- Go to .
- Go to the Escalation Reduction chart.