How to set up auto-replies in Digital DX AI?
You can set up automatic replies to your customers' emails. This is useful when you want to confirm that you have received an email.
- On the How do I create a rule in the Ticketing system? page, make sure you have a ticketing rule. See
- On the Ticketing Basics tab under 3rd party integration, type your organization's email address where you want to forward emails to.
- Select Basic for ticketing integration mode.
- Select the Pass customer mail address in Reply-To field option.
- Create the content of your automatic reply. See How to create an auto-reply when tickets arrive?
- Click Save Changes.