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How do I setup a CRM/Ticketing System Integration?
How do I setup a CRM/Ticketing System Integration?
The email forwarding integration can be set as follows:
In the AI Console, go to
Admin Center
>
Ticketing Settings
.
On the
Ticketing Basics
tab, go to the
3rd party integration
section.
Enter the email address where you want tickets to be forwarded to.
Save your changes.