How do I setup a CRM/Ticketing System Integration?

How do I setup a CRM/Ticketing System Integration?

The email forwarding integration can be set as follows:

  1. In the AI Console, go to Admin Center > Ticketing Settings.
  2. On the Ticketing Basics tab, go to the 3rd party integration section.
  3. Enter the email address where you want tickets to be forwarded to.
  4. Save your changes.