How can I measure my customers' satisfaction from articles?

To get estimations on the quality of your articles or a single article, you can create a report. The report will show the number of likes compared to total likes and dislikes of the article.

To create the report, do the following:

  1. In the Bold360 AI platform, go to Analytics > Reports and choose the following values:
    1. Under Fields category, select: Knowledge base, Article ID, Date & Time, Article Title, #Positive FB, Negative FB, #Interactions.
    2. Under Group by category, select: Knowledge base, Article ID.
  2. Choose the time period you would like to view.
  3. Click Run.

Results are sorted by Knowledge base.

To view more details, click on the arrow next to the Article ID.