How do I disable a user?

Genesys DX

Genesys Communities

How do I disable a user?

When you disable a user, they won't be able to log in to Bold360 AI, but the user's data won't be deleted.

In the Bold360 AI platform, go to Admin Center > Users and select the user you want to disable.
Clear the Active option.
Click Save.

Disable Specific Users from Answering Tickets

In the Bold360 AI platform, go to Admin Center > Users and select the user you want to resttrict.
Under Advanced Credentials, setInbox: to none.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.