How do I create a rule in the Ticketing system?

Rules automate how your tickets behave.

  1. In the AI Console, go to Admin Center > Ticketing Settings > Rules.
  2. Click Add rule under one of the triggers.
  3. Select one of the following: Any of or All of from the top drop-down list.
    • Any of makes one of the conditions apply to the rule.
    • All of makes all of the conditions apply to the rule.
  4. If you have conditions, click Add condition and select the required condition. You can add as many conditions as you need.
  5. Click Add action and select the action you want to be automated from the combo box.
  6. In the bottom combo box, select either Continue processing rules or Stop processing rules.
  7. Click Save changes.