How do I configure the outgoing email settings (SMTP server configuration)?

To set up outgoing emails, you must configure Bold360 AI ticket email replies to go through your SMTP server

  1. In the AI Console, go to Admin Center > Ticketing Settings.
  2. On the Ticketing Basics tab in the Outgoing email section, configure the following:
    • Under Sending email from, define the name of the outgoing e-mail
    • Under Reply-to address, define the outgoing e-mail address
    • Under Ticket status on reply, decide what happens to the ticket once a respond is sent; will it be closed on first reply or always closed
    • Select Send emails through custom SMTP server
    • Enter your SMTP server settings.
  3. Click Apply.