What is the Widget Usage Rate chart?

This chart shows the percentage of your site's users who use Bold360 AI. To view the chart, go to Analytics > Traffic.

Go to the Widget Usage Rate chart.

Visit Usage Rate: The percent of interactions (page loads) where the customer used Bold360 AI to get an answer by typing a question or selecting an article.

Visitor Usage Rate: The percent of customers on the website who engaged with the widget.