This chart shows the percentage of your site's users who use Bold360 AI. To view the chart, go to
Go to the Widget Usage Rate chart.
Visit Usage Rate: The percent of interactions (page loads) where the customer used Bold360 AI to get an answer by typing a question or selecting an article.
Visitor Usage Rate: The percent of customers on the website who engaged with the widget.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
