What is the Q&A Traffic chart?
To view the Q&A traffic chart, in the Bold360 AI platform go to .
- Total Asked Questions
- Shows you the number of total asked questions by visitors in the widget, and support center.
- Answered by Bold360 AI
- Shows you the number of automatic answers that were provided to the visitors by the widgets and support center.
- Tickets
- Shows you the number of escalations by email or forums that were performed in the widgets (Email button).
- Chats
- Shows you the number of chats escalations that were performed in the widgets (Chat button).
- Click to call
- Shows you the number of escalations by phone that were performed in the widgets (Phone button).