What is the Knowledge Base Usage Chart

Genesys DX

What is the Knowledge Base Usage Chart

The Knowledge Base Usage chart shows you how many questions were added or deleted in the knowledge base over a period of time.

To view the chart, in Bold360 AI, go to Analytics > Knowledge Base.

The Knowledge Base Usage Chart provides you with a brief overview of how customer support has been operating over a specified period of time. This data enables you to ascertain how your customer team is functioning.

The legend for the Knowledge Base Usage Chart is as follows:

The green line indicates the number of answers that were added to the Knowledge Base.
The blue line indicates the number of answers deleted.

See also: Knowledge Base size Chart

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