What does Bold360 AI learn automatically?

Genesys DX

What does Bold360 AI learn automatically?

Bold360 AI's sophisticated knowledge base software and algorithm has learning capabilities to increase accuracy, efficiency and help you grow your Knowledge Base.

Bold360 AI automatically performs and learns the following:

Popular visitor questions, automatically grouped by meaning and topic
Agents' answers are automatically learned and suggested (automatic/manual approval before publishing)
Learning additional phrasings by monitoring agent activity
Word meaning and relevancy through Natural Language analysis.
Search prediction (auto complete)
Spelling corrections including unique words per customer

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.