Bold360 AI's sophisticated knowledge base software and algorithm has learning capabilities to increase accuracy, efficiency and help you grow your Knowledge Base.
Bold360 AI automatically performs and learns the following:
- Popular visitor questions, automatically grouped by meaning and topic
- Agents' answers are automatically learned and suggested (automatic/manual approval before publishing)
- Learning additional phrasings by monitoring agent activity
- Word meaning and relevancy through Natural Language analysis.
- Search prediction (auto complete)
- Spelling corrections including unique words per customer