Bold360 AI version 20.3.2 contains the following new enhancements:
Bold360 AI Mobile for iOS Harmony 3.8.7 has been released. For more information see the Bold360 and BoldChat Developer Center.
Smart Advisor is now available as a new touchpoint in the Bold360 AI Platform. To set it up, go to
and select Personalize under Smart Advisor.This enhanced version of Smart Advisor offers the following:
For more information see Smart Advisor.
When Smart Advisor is enabled, knowledge managers have the option to mark parts of an article?s content as confidential. Such parts are displayed differently in Smart Advisor and agents can?t copy them thus reducing the risk of sharing confidential information with people outside the company.
For more information see How can I mark parts of an article as confidential?
Articles can now be imported to the knowledge base through the API when the Enable approval workflow option is enabled. Such articles will be in Published status and they are set live in the knowledge base.
See the new features that the previous release introduced: