Automatic Language Translation using Google Translate API

Bold360 AI offers automatic language translation using multiple language translation engines. The translation engine supports more than 34 languages.

Features and Benefits

  • Language is detected automatically.
  • Answers and widget interfaces are automatically translated.
  • Once the translation symbol is shown, customers can see the text in the original language by clicking on the symbol.

How to activate the translation

You do not need an existing Google account to use Google Translate, but you must have the Google Translate Auto-Translation for Search feature enabled for your Bold360 AI account. Contact your Customer Success Manager for more information.

Translation Analytics

Bold360 AI offers comprehensive translation analytics at Analytics > Translations.

The analytics show the most popular languages, the most recent translated questions, and the number of questions that were asked, answered, and escalated via translation.