How do I add another knowledge base?
Learn what to consider before adding a new knowledge base.
- When you use a single Knowledge Base for multiple websites
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Bold360 AI can support multiple websites from a single knowledge base.
If you have similar content with some modifications based on different categories or websites, you shouldn't create another knowledge base but rather use just one knowledge base with contextual answers. Web visitors can ask the same question, and get different answers based on any differentiating information you have on a customer such as the product or page they're currently looking at. See What are Bold360 AI contextual answers? to learn more.
- When you have multiple Knowledge Bases
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It is recommended to have separate knowledge bases for completely different content, for example, for internal and external use, completely different websites, a dedicated knowledge base per language and so on.
If you'd like to have an additional knowledge base, contact your Customer Success Manger.
