How to organize chats by category
Chats can be manually assigned to a category by an operator, or automatically assigned according to a Chat Rule.
Members of a Permission Group with the following account permissions can use this feature: Grid View Column Chooser
How is this useful? How can you view inactive chats in this category? In the top-right corner of the BoldChat interface, make sure that you are showing inactive chats for all time, as illustrated. Use the column selector at