How to set operator hours

Genesys DX

How to set operator hours

You can set unique business hours per operator.

From the main menu of the operator client, go to Setup > Account Setup.
Result: The Account Setup window is displayed.
On the left menu of the Account Setup window, click General > Operators > New/Edit.
Result: The New/Edit Operator window is displayed.
On the Other Settings tab, select Enable Operator Hours.
Define a time range.
Result: At any time outside of the range, the operator is set to Away.
To prevent operators from manually overriding their hours, select Enforce operator hours.
Save your changes.
Result:

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