How to set operator hours

You can set unique business hours per operator.

  1. From the main menu of the operator client, go to Setup > Account Setup.

    Result: The Account Setup window is displayed.

  2. On the left menu of the Account Setup window, click General > Operators > New/Edit.

    Result: The New/Edit Operator window is displayed.

  3. On the Other Settings tab, select Enable Operator Hours.
  4. Define a time range.

    Result: At any time outside of the range, the operator is set to Away.

  5. To prevent operators from manually overriding their hours, select Enforce operator hours.
  6. Save your changes.