How to filter canned messages based on chat content (Adaptive Canned Messaging)
Adaptive Canned Messaging uses adaptive learning techniques to present the most relevant canned messages to the operator. Depending on certain factors, such as frequency of use, the context and relevance of messages are weighted and learned over time to generate better adaptive responses to a visitor's query.
How does it work in practice? When are "learned" canned messages presented to the operator?
- When a visitor sends a new message
- When the operator types into either the search field or the text input field, then pauses for one second
- When the operator highlights chat text, then pauses for one second