How to set up canned messages
Canned messages are predefined text strings that the operator can insert into a conversation. With canned messages, the operator can reuse commonly used responses without having to type them.
For each technology, canned messages are stored and managed in their respective area.
- Chat: .
- Email: .
- SMS and Facebook Messenger: .
- Twitter: .
Operators with proper permission can create and manage canned messages at .
Note: Chat Canned Messages can also be managed via API. See Auto Answers: Visitor self-service for details.
