How to force agents to log out from the Agent Workspace

Important: You must have Actions > Chats > Grid View: Active Chats permission to access Monitor View.

To force agents to log out, do the following:

  1. Sign in to the Agent Workspace.
  2. Click the arrow in the top-left corner of the Agent Workspace above your list of sessions.
  3. Go to the Live Workload tab.
  4. Click Agents at the top of the page and then select one or more agents.
  5. Click Force log out at the bottom of the page.