How to view incoming SMS messages

Note: An Enterprise subscription is required.

On the left pane of the desktop Operator Client, open the SMS folder.

Result: The left pane is updated with SMS folders. The upper-right area displays a list of SMS threads for the selected SMS folder.
From the list of SMS threads, select the item you want to view.
Tip: You may need to use the folder structure on the left to navigate to the desired item.
In the main pane, select the SMS tab.

Welcome to the Genesys DX Support Center