How to search for an SMS message

Genesys DX

How to search for an SMS message

Note: An Enterprise subscription is required.

On the left pane of the desktop Operator Client, open the SMS folder.

Result: The left pane is updated with SMS folders. The upper-right area displays a list of SMS threads for the selected SMS folder.
In the upper-right corner, above the list of SMS threads, click the Search icon (binoculars).
Result: The Search SMS window is shown.
Enter the keyword to search for and any extra criteria.
Click Go.
Result: A list of matching results will be displayed on the left.
Select a result on the left for the full details to be displayed on the right.
Result: The displayed SMS can now be answered or managed as usual.

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